We are committed to providing you with clear and detailed information to ensure a smooth shopping experience. If you have any questions not addressed here, please feel free to contact our customer support team.
Order Processing Time
Preparation Time: We require 1-3 working days to process and prepare your order for shipment.
Orders placed on weekends or holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Charge
We are committed to providing clear and fair shipping rates for all our customers. Please find our shipping charges detailed below:
ATTENTION: ALL-INCLUSIVE PRICING
No additional freight, brokerage, or duty charges on orders! The total at checkout is the final price delivered to your door.
Shipping & Taxes Included
All product prices include shipping and taxes—no hidden charges.
Remote Areas
Deliveries to remote U.S. areas (including but not limited to Alaska, Hawaii, Puerto Rico, Guam, and APO/FPO/DPO addresses) may incur additional shipping fees, which will be displayed at checkout.
If you have any questions, please contact our customer service.
Delivery time (working days)
We are located in CA
All USA orders: 1-5 days
For the rest of the world: 3-10 days
1) Weekends and holidays may cause delays in shipping or delivery.
2) A shipping confirmation email will be sent to the email address attached to the order after the order has been shipped.
3) Estimated delivery times on www.supergearperformance.com are for reference only.
Shipping Regions
1) We ship goods to most countries and regions around the world. Shipping Warehouses and Transportation Service Providers
2) We ship FedEx/DHL/UPS or other similar carriers.
3) Certain regions or countries may incur additional shipping charges or high taxes, and we will contact you in advance to confirm if this is the case.
Shipping Changes
Any changes you make to your shipping method after the item has shipped, including but not limited to changing your address, placing your order on hold, or updating your shipping settings/preferences, may result in a delay in receiving your product(s), an exchange of product(s), and/or a refund. If you wish to change anything about your order, you must do so before your order is shipped.
Returns
We are not liable for any items lost, stolen, or damaged due to the actions or negligence of FedEx or any other parcel service.
Unless your order qualifies for return shipping covered by us (please see Returns & Refund for details), you are responsible for all return shipping costs, which are non-refundable. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.
For more information on our limited warranty and claim procedures, please refer to our Limited Warranty Terms.
Please note that we cannot provide additional shipping information or documentation for any third-party shipping outside of SuperGearperformance’s standard shipping process.