Shipping Policy

We are committed to providing you with clear and detailed information to ensure a smooth shopping experience. If you have any questions not addressed here, please feel free to contact our customer support team.

Order Processing Time

Preparation Time: We require 0-2 working days to process and prepare your order for shipment.
Orders placed on weekends or holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Charge

We are committed to providing clear and fair shipping rates for all our customers. Please find our shipping charges detailed below:

Shipping and Taxes:

Free Shipping!

Free shipping applies to all states within the continental U.S.

Do I need to pay taxes?

If you reside in California, you will be charged sales tax.

If you have any questions, please contact our customer service.

Delivery time (working days)

We are located in CA
All USA orders: 1-5 days
1) Weekends and holidays may cause delays in shipping or delivery.
2) A shipping confirmation email will be sent to the email address attached to the order after the order has been shipped.
3) Estimated delivery times on www.supergearperformance.com are for reference only.

Shipping Regions

1) We ship goods to all U.S. states. Shipping Warehouses and Transportation Service Providers.

2) We ship FedEx/DHL/UPS or other similar carriers.

3) Certain regions or countries may incur additional shipping charges or high taxes, and we will contact you in advance to confirm if this is the case.

Shipping Changes

Any changes you make to your shipping method after the item has shipped, including but not limited to changing your address, placing your order on hold, or updating your shipping settings/preferences, may result in a delay in receiving your product(s), an exchange of product(s), and/or a refund. If you wish to change anything about your order, you must do so before your order is shipped.

Returns

Please Note: Customers must report any damage or defects that may have occurred during shipping within 24 hours of receiving the product/wheels.

SuperGear Performance is not responsible for any lost or stolen items once delivery has been confirmed. SuperGear Performance is also not liable for any damage caused by improper shipping.

If wheels are damaged or stolen, SuperGear Performance will file a claim with the shipping carrier. This process may take 2-3 weeks, and all claims are handled on a case-by-case basis. SuperGear Performance will always work with the customer to ensure all issues are resolved appropriately.

For Retail Sales:
All SuperGear Performance wheels require adult signature verification upon delivery. It is the customer’s responsibility to ensure an adult (with a valid driver’s license) is present to accept the package.

SuperGear Performance does not offer refunds for packages marked as "delivered" to the correct address but later reported as lost or stolen.